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FAQ

Online Shopping Questions


Q: What payment option do you provide?

A: We accept American Express, MasterCard, Visa and Paypal. 

 

Q: Do you collect tax and duties?

A: For U.S. orders, sales tax will be calculated at checkout.

For non-U.S. orders, we do not collect sales tax. You are regarded as an importer and must comply with the laws and requirements of the country in which you are receiving the products. You will be responsible for paying any related customs duties and sales taxes.

 

Q: Is shopping on the Konstantino website safe?

A: It is safe to make purchases through the Konstantino website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

 

Q: How can I contact you if I have other questions?

A: Please feel free to contact us via CustomerService@Konstantino.com if you have any questions.

 

Q: Where can I find retail stores that sell Konstantino jewelry?

A: To find official Konstantino retailers, please follow the store locator. You can also shop online at the Konstantino on-line store.

 

Q: My jewelry needs repair. What should I do?

A: To have your jewelry repaired, please contact CustomerService@Konstantino.com for further information. 

 

Q: Do you do wedding rings or wedding bands?

A: Although Konstantino does not do a line of wedding rings as such, we do have customers that have found that a number of our rings make distinctive wedding bands.

 

Q: I lost a product. Can it be replaced?

A: Please email our Customer Service group via CustomerService@Konstantino.Com and include as much information as you can about the product and we will work with you.

 

Q: How do I determine the size of a bracelet?

A: Please note the measurements may differ slightly from one product to another.  For bracelets, it would be best to measure your wrist size and compare it with the inner circumference of the bracelet before ordering. If you are unsure about the size and measurement, please feel free to contact CustomerService@Konstantino.Com .

 

Q: I own a retail store and want to sell Konstantino jewelry. How can I do so?

A: Please contact our Customer Service group at CustomerService.Konstantino.Com and we will put you in contact with the correct personnel.